• Log in to Stubmatic →

• Overview & Tour
• FAQ
• Contact
• Pricing & Signup

 

 

Getting Started

What does Stubmatic do?

Stubmatic is a hosted application that allows you to set-up an online box office and sell tickets for your events. It lets you easily sell tickets through PayPal without charging any booking, helps you promote your events, track sales and view attendees.

What doesn't Stubmatic do?

It doesn't handle any money or dispatch tickets for you (other than electronic email confirmations of tickets purchased)

How do I install Stubmatic?

There is no installation required. We host your personal box office for you you just need a modern web browser such as Firefox, Safari or Google Chrome.

What do I need to start selling tickets?

• An event with tickets to sell


• A PayPal Account (Premier or Business)


• A modern web browser such as Firefox, Safari or Google Chrome with Javascript enabled.

What countries and currencies do you support?

We support all PayPal supported currencies and countries.

Back to top.

Events

How do I stop or pause sales for an event?

You can stop or pause selling tickets for an event by completing the event through My Events, the event will no longer be listed on your box office and no further sales will be allowed. You can re-list the event right up to the start date or box office close date (Which ever is sooner).

Can I cancel an event?

Events can be cancelled through the My Events page or the event's details page by clicking cancel. Once an event has been cancelled, all purchasers will be notified via email and you will need to make refunds separately through PayPal, if necessary.

How long to you keep my event data for?

Stubmatic keeps a record of your event and all related sales and orders for up to 60 days after the event's start date. After 60 days, it is automatically deleted. If you need to keep this data it can be exported as a CSV file and imported into Excel, Google Docs, OpenOffice etc.

Back to top.

Promoting Events

How can Stubmatic help me promote my event?

In addition to automatically Search Engine Optimising your pages, Stubmatic provides a variety of tools to help you direct traffic to your event pages such as our MySpace App. For more information see the Promote pages when logged in.

Back to top.

My Box Office

Can I customise my Box Office and event pages?

Yes. You can customise your event description text using our WYSIWYG editor that also allows you to link to images and video. You can also customise the text, images shown on your box office by visiting it when logged in.

Can I provide my own Terms and Conditions of Sale?

Yes. You can edit your terms and conditions of sale through the My Account page when logged in.

Back to top.

Payment

Can I charge Tax on ticket sales?

If you need to charge tax you can set this up through PayPal. Log into your account at PayPal and within you Profile page, you will find a link to setup adding Tax under the value added tax section. For more information see http://www.paypal.com/help

Can I refund a payment?

Refunds need to be processed though Paypal. See PayPal Help for more information.

Back to top.

Sales

How can I track sales for my events?

You can track sales for all your events or individual events through the My Sales area, when logged in.

How do I download sales information?

You can download sales information through My Sales in csv (comma separated values) format. These can be imported into programs such as Excel, Google Docs or OpenOffice.

Where can I find attendees for an event?

You can find and download a csv (comma separated values) file for importing into programs such as Excel from the details page for an event within the "My Sales" area.

Back to top.

Subscription Plans

How to I check the type of Subscription Plan I have?

You can check to see the type of account you have by logging in. The type of account will be displayed next to your username in the top right-hand corner of the page.

How much does Stubmatic cost?

We have several subscription plans available for you to choose from in order to best suit the size and nature of your business.

How can I pay?

You will need to pay your subscription fees using PayPal. If you don't have a PayPal account you can get one here.

How do I get billed?

You will be charged your subscription rate once a month. An invoice will be sent to you via PayPal each month.

Can I cancel my subscription plan?

Yes you can cancel at any time. Cancelling your subscription plan is really easy and is done through PayPal. Log into your PayPal account, choose Profile from the navigation bar, then Recurring Payments. View the details for the Recurring Payment set-up with Vibrant Apps Ltd and click Cancel.

Back to top.

Community & Help

Where can I discuss tips and techniques with other Stubmatic users?

Stubmatic has a community set-up on GetSatisfaction.com where you can discuss tips and techniques, submit feature requests and report problems.

Back to top.